PRIVACY POLICY

Last Updated: September 2026

1. Introduction

Torres Insulation Inc. (“Torres Insulation Inc.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit torresinsulationinc.com or interact with our insulation, attic, and related services.

By using our Website or submitting information through our online forms, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide when you contact us, request a free estimate, schedule an appointment, submit a Website form, upload project plans or documents, or otherwise communicate with our team.

This information may include:

Name
Email address
Phone number
Property address or project location
Information about your insulation or attic project
Appointment and scheduling information
Information included in estimate or contact requests
Project plans, construction documents, photographs, or other uploaded files
Messages or other information you provide through our Website
Communication history

We may also automatically collect certain technical information when you visit the Website, such as:

IP address
Browser type and device information
Operating system
Pages visited and Website interactions
Referring Website or URL
General usage and diagnostic information

3. How We Use Your Information

We may use the information we collect for purposes including:

Responding to inquiries and free estimate requests
Scheduling and managing appointments
Providing and managing our insulation and related services
Reviewing project plans, construction documents, and other project information
Communicating with customers, contractors, builders, and other prospects regarding projects or inquiries
Providing estimates, proposals, and project-related information
Sending service-related communications
Improving our Website, services, and customer experience
Maintaining business and communication records
Protecting the security and integrity of our Website and systems
Complying with applicable legal and regulatory obligations

4. SMS and Mobile Communications

If Torres Insulation Inc. offers SMS communications and you separately provide your express consent to receive text messages, we may use your phone number to send service-related communications.

SMS messages may include:

Appointment confirmations and reminders
Estimate-related communications
Project updates
Responses to customer inquiries
Scheduling information
Other service-related notifications

Message frequency may vary depending on your interaction with Torres Insulation Inc.

You may opt out of SMS communications at any time by replying STOP to a text message. You may reply HELP for assistance.

Message and data rates may apply depending on your mobile carrier and service plan.

Torres Insulation Inc. does not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties for marketing or promotional purposes. SMS-related information may be shared with messaging service providers, telecommunications providers, and carriers only as reasonably necessary to facilitate requested communications.

5. Information Sharing

We do not sell, rent, or trade your personal information.

We may disclose information when reasonably necessary to:

Service providers that assist with Website operations and business administration
Website hosting, technology, scheduling, and communication providers
Providers that assist with estimate requests, appointment scheduling, forms, file uploads, or related Website functionality
Messaging service providers and carriers when applicable to requested SMS communications
Professional advisors or other service providers assisting with legitimate business operations
Legal, regulatory, or governmental authorities when required or permitted by applicable law

When we use service providers, we seek to limit the information shared to what is reasonably necessary for them to perform their services.

6. Project Plans, Documents, and Uploaded Files

Our Website may allow users to upload project plans, construction documents, photographs, or other files for purposes such as requesting an estimate or providing project information.

Information contained in uploaded files may include property, construction, project, or other information provided by the user.

By uploading a file, you represent that you have the right to provide that information to Torres Insulation Inc. and authorize us to use it for legitimate business purposes related to your inquiry, estimate, appointment, or project.

We may transmit uploaded files to our business email, internal systems, or service providers as reasonably necessary to process your request.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to support Website functionality, understand how visitors interact with our Website, analyze Website performance, and improve the user experience.

These technologies may allow us or our service providers to collect information such as Website activity, browser information, device information, and general usage patterns.

You may disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some Website features.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no method of transmitting, processing, or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.

9. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and project records, resolve disputes, enforce agreements, comply with legal obligations, or protect our legitimate business interests.

The length of time information is retained may vary depending on the nature of the information and the purpose for which it was collected.

10. Your Privacy Rights

Depending on applicable law, you may have certain rights concerning your personal information, which may include the right to request access to, correction of, or deletion of personal information we maintain about you.

You may also have additional rights under applicable state privacy laws.

To submit a privacy-related request, contact us using the information provided in the Contact Information section below.

We will review and respond to qualifying requests in accordance with applicable laws. We may need to verify your identity before completing certain requests.

11. California Privacy

Torres Insulation Inc. is located in California and serves customers throughout Southern California. Depending on applicable law and the circumstances of your request, California residents may have additional privacy rights regarding their personal information.

Nothing in this Privacy Policy is intended to limit any privacy rights available to you under applicable California law.

To exercise applicable rights or ask questions about our privacy practices, please contact us using the information below.

12. Third-Party Links

Our Website may contain links to third-party websites, services, social media platforms, or other external resources.

Torres Insulation Inc. is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies and terms of any third-party websites or services that you access.

13. Children’s Privacy

Our Website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the information.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Website functionality, services, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Website or our services following an update means that the revised Privacy Policy will apply to your use of the Website and services going forward.

15. Contact Information

Torres Insulation Inc.
11606 Washington Blvd, Unit D
Whittier, CA 90606
Website: torresinsulationinc.com
Email: abrahamtorres@torresinsulationinc.com
Phone: (626) 494-7132

Business Hours:
8:00 AM–5:00 PM Pacific Time